Welcome to venvista.co.uk (the “Site”), operated by Venvista Ltd, a company registered in England and Wales, company number 17268173. Registered office: Westbury Farm, St. Mary’s Lane, Upminster, England, RM14 3NU. By using the Site you agree to these terms of use. If you do not agree, please do not use the Site.
Venvista Ltd creates 360° virtual tours for venues across the UK and Spain. These terms of use govern your use of the Site. Our terms of service, which govern the purchase of our services, are set out in Part B below.
All content on the Site, including text, branding, logos, photography, 360° panoramas and virtual tours, is owned by or licensed to Venvista Ltd and is protected by copyright and other intellectual property rights.
Virtual tours displayed on or linked from the Site are created by Venvista and depict client venues with their permission. You may view and share links to tours as intended by the Site’s sharing features. You may not copy, download, scrape, reproduce, republish or create derivative works from any tour imagery or Site content without our prior written consent.
You agree not to misuse the Site, including by attempting to gain unauthorised access, introducing malicious code, scraping content by automated means, or using the Site in any way that breaches applicable law.
Tours are delivered through third-party hosting infrastructure and the Site may contain links to or embeds from third-party platforms, including Google Street View. We are not responsible for the content, availability or practices of third-party services.
We take care to keep the Site accurate and up to date, but content is provided for general information. Pricing and package details shown on the Site are indicative and are confirmed at the point of booking. Venues depicted in tours may change after the date of capture.
Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, we are not liable for any loss or damage arising from your use of, or inability to use, the Site, or from reliance on its content.
Our use of personal data is described in our Privacy Policy, and our use of cookies in our Cookie Settings, both linked in the Site footer.
We may update these terms of use from time to time; the current version will always be published on this page. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
These terms and conditions govern all services provided by Venvista to clients. By confirming a booking or paying a deposit, the client agrees to these terms in full.
Version 1.2 · Venvista · August 2026
Venvista is a trading name of Venvista Ltd, a company registered in England and Wales, company number 17268173. Registered office: Westbury Farm, St. Mary’s Lane, Upminster, England, RM14 3NU.
Contact details Venvista Ltd Email: hello@venvista.co.uk Website: venvista.co.uk All correspondence and notices should be sent to hello@venvista.co.uk |
In these terms, the following definitions apply:
Venvista offers a range of packages across two categories: wedding and event venues, and bars and restaurants. Package inclusions, creation fees, annual renewal fees, and space allowances are set out in the individual proposal provided to each client, which forms part of the agreement between Venvista and the client.
The creation fee covers the shoot, post-production, tour build and the first 12 months of hosting from the date the tour goes live. The annual renewal fee is payable from the second year onwards to maintain hosting. Additional spaces beyond the package allowance may be available at the rate set out in the proposal.
Clients with more than one venue may receive a discount on each additional site booked, as set out in the proposal or agreed at the time of booking.
Add-on services (including Guided Tour, Refresh shoot, Additional setup, Video hotspot, and Google Street View and Maps where not already included) are available in addition to the core packages, at the rate set out in the proposal.
All prices are exclusive of travel costs beyond our standard operating area. Where travel is required, costs will be agreed with the client in advance and added to the invoice. An additional setup means the same space captured in an alternative layout (for example, ceremony and wedding breakfast configurations) during the same shoot visit, from the same camera positions where practical.
A booking is confirmed when Venvista receives a signed or emailed acceptance of the proposal and payment of the deposit as specified in the proposal.
A 50% deposit of the creation fee is due to confirm the shoot date and must be received no later than 7 days before the scheduled shoot date. Where a booking is made with less than 7 days’ notice before the intended shoot date, the required deposit timing will be agreed individually and confirmed in writing.
The remaining 50% balance is invoiced on delivery of the preview to the client, payable within 7 days of the invoice date. Payment of the balance is not conditional on approval of the preview or on completion of amendment rounds, and the tour will not be made live until the balance has been received in full.
For Prestige packages, payment terms will be agreed individually and set out in the proposal.
All invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
Venvista reserves the right to withhold delivery, suspend the tour, or reschedule the shoot date if the deposit or any payment is overdue.
Prices are quoted in GBP. For clients based outside the United Kingdom, payment must be made in GBP unless otherwise agreed. Bank transfer charges are the client’s responsibility.
Venvista is not currently VAT registered. No VAT will be added to invoices unless Venvista becomes VAT registered, in which case clients will be notified with reasonable notice.
The client is responsible for ensuring the venue is prepared and accessible on the agreed shoot date, in accordance with the Venvista Venue Shoot Guide provided in advance.
Venvista will use reasonable endeavours to complete the shoot in a single visit. If spaces are not ready or accessible on the day, Venvista reserves the right to charge for a return visit at the applicable refresh shoot rate.
The client should ensure that all staff are aware that a shoot is taking place and that spaces are clear of people during panorama capture.
Venvista will carry out the shoot with minimal disruption to normal venue operations.
If the client needs to reschedule the shoot with less than 48 hours’ notice, Venvista reserves the right to charge a £75 rescheduling fee.
Travel costs beyond a 50-mile radius of our base will be agreed upon in advance and added to the invoice.
Venvista aims to deliver a preview link within 5 working days of the shoot date. This is a target and not a guarantee. Delays may occur during periods of high demand or where the shoot requires significant post-production work.
The preview link allows the client to review the tour and submit amendment requests before the tour goes live.
The number of amendment rounds included depends on the package selected: Essential and Bite include 2 rounds, Signature and Course include 3 rounds, Banquet includes 6 rounds, and Prestige includes amendments until the client is satisfied, subject to amendments being reasonable and relating to genuine errors, omissions, or the client’s originally agreed brief.
An amendment round consists of all requests submitted together in a single communication. Requests submitted separately after an amendment has been actioned constitute a new amendment round.
Additional amendment rounds beyond those included in the package are available at £75 per round.
The tour will be made live following the client’s written approval or, if no response is received within 14 days of delivery, at Venvista’s discretion.
The creation fee includes 12 months of hosting from the date the tour goes live.
Venvista will contact the client approximately 30 days before the hosting anniversary to share tour analytics and invite renewal.
The annual renewal fee is payable in advance to maintain hosting. If the renewal fee is not paid within 14 days of the anniversary date, Venvista reserves the right to suspend the tour.
If a suspended tour is not renewed within 30 days, Venvista may permanently remove it. Reinstatement after removal may incur a fee.
Venvista reserves the right to adjust renewal pricing with a minimum of 60 days’ notice.
The client may cancel hosting at any time. No refund of hosting fees already paid will be made.
Important — please read this section carefully This section explains our obligations in relation to third-party mapping platforms including Google Street View and Bing Maps. Publication to these platforms is subject to conditions outside Venvista’s control. |
Google Street View and Maps publication is included as standard on packages where set out in the proposal, and is available as a paid add-on where not included.
Venvista will submit panoramas to Google Street View on the client’s behalf following tour approval. Submission is carried out using the client’s venue address and GPS coordinates.
Google Street View publication is subject to Google’s review process, which is outside Venvista’s control. Venvista cannot guarantee the timescale for approval, which typically takes a few days but may take longer.
Venvista cannot guarantee the continued availability of Google Street View as a feature or platform. Google may at any time change, restrict or discontinue Street View publication by third parties. In such an event, Venvista will not be in breach of these terms.
Where Google Street View becomes unavailable or significantly restricted, Venvista will endeavour to fulfil this element of the package through an equivalent mapping or publishing platform where reasonably possible.
Venvista also submits panoramas to Bing Maps Streetside as part of its standard production process where set out in the proposal. This is carried out as a best-efforts service and is subject to Bing’s platform policies. It is not separately marketed or guaranteed.
The client is responsible for connecting published panoramas to their Google Business Profile and any other online listings. Venvista will provide a guide to assist with this process but cannot carry out this step on the client’s behalf without appropriate access.
Photographs of residential properties may not be submitted to Google Street View under Google’s policies. Venvista will not submit panoramas that include identifiable residential addresses.
All 360° photography produced during the shoot remains the intellectual property of Venvista unless otherwise agreed in writing.
Venvista grants the client a non-exclusive licence to use the tour and its contents for their own marketing purposes, including embedding on their website, sharing via social media and including in directory listings.
The client may not resell, sublicense or transfer the tour to a third party without Venvista’s written consent.
The client receives access to the hosted tour, shareable link and embed code only. The original panoramic image files and raw photography remain in Venvista’s possession at all times and are not delivered to the client.
The client may not download, extract, copy or replicate the panoramic image files from the hosted tour by any technical means, and may not replicate, recreate, self-host or commission a third party to recreate a functionally equivalent tour of the venue using the same or similar imagery without Venvista’s prior written consent.
Venvista may use images and tour content from the client’s venue in its own marketing materials, portfolio and website, unless the client requests otherwise in writing before the shoot.
The Venvista branding, ring mark logo and player branding remain the property of Venvista and may not be removed from the tour without written agreement. Clients on Prestige packages may request a white-label option — details will be set out in the Prestige proposal.
The client warrants that they have the right to permit Venvista to photograph the venue and that doing so does not infringe any third-party rights, lease restrictions or planning conditions.
The client is responsible for ensuring that no identifiable individuals appear in the spaces being photographed. Venvista will carry out shoots when venues are closed or cleared of guests where possible, but the client should inform Venvista of any constraints.
The client is responsible for providing an accurate venue address and contact information for use in tour metadata, contact cards and Google Street View submission. The client is also responsible for providing the formal, public-facing names for each space via the Venvista Room Naming Sheet before the shoot. Names confirmed at the time of the shoot are used across all deliverables, and name changes requested after delivery are treated as amendment requests.
The client is responsible for reviewing the tour preview promptly and submitting all amendment requests in a single communication to make efficient use of their included amendment rounds.
The client is responsible for connecting the published tour to their own Google Business Profile and website using the materials provided by Venvista.
If the client cancels a confirmed booking more than 7 days before the shoot date, the deposit will be refunded in full less a £50 administration fee.
If the client cancels within 7 days of the shoot date, the deposit is non-refundable.
If Venvista cancels a confirmed shoot, a full refund of any deposit paid will be made and an alternative date will be offered where possible.
Once a tour has been delivered and approved, no refund of the creation fee will be made.
Hosting fees are non-refundable once a renewal period has commenced.
Venvista’s total liability to the client in connection with any services provided shall not exceed the total fees paid by the client for those services.
Venvista shall not be liable for any indirect, consequential or economic loss including but not limited to loss of bookings, loss of revenue or loss of reputation arising from the tour or its publication.
Venvista shall not be liable for any failure to perform its obligations where that failure is caused by circumstances beyond its reasonable control, including but not limited to platform changes by Google or any other third party, technical failures or force majeure events.
Nothing in these terms limits Venvista’s liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.
Venvista will process any personal data provided by the client in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal data provided by the client will be used solely to deliver the services set out in these terms.
Venvista will not share personal data with third parties except where necessary to deliver the services, including our tour-hosting platform and Google (Street View publication).
These terms and conditions are governed by the law of England and Wales.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Venvista may update these terms from time to time. The current version will always be available at venvista.co.uk/terms-and-conditions.
Changes will not affect bookings already confirmed under a previous version of these terms.
Continued use of Venvista’s services after an update constitutes acceptance of the revised terms.
