Privacy Policy

Venvista Ltd · Last updated: June 2026 · Version 1.0

1. Who we are

Venvista Ltd is a company registered in England and Wales. We provide 360° virtual tour services for venues and hospitality businesses.

For any questions about this policy or your personal data, please contact us at:

• Email: hello@venvista.co.uk
• Website: venvista.co.uk

2. What data we collect

When you submit an enquiry through our website contact form, we collect the following information:

• Your name
• Your email address
• Your phone number (if provided)
• Your venue name and location
• Your message and any other details you choose to share
• How you heard about us

We do not collect any sensitive personal data and we do not use cookies for marketing purposes. We use Google Analytics on our website to understand how visitors use the site — this data is anonymised and aggregated.

3. Why we collect your data

We collect and use your personal data for the following purposes:

• To respond to your enquiry about our virtual tour services
• To provide you with a quote or proposal
• To communicate with you throughout the delivery of your tour
• To send you renewal reminders and tour analytics reports if you become a client

The legal basis for processing your data is your consent, given when you submit our contact form and tick the consent checkbox.

4. How long we keep your data

• Enquiries that do not result in a booking: we will delete your data within 12 months of your last contact with us
• Client data: we will retain your data for the duration of your hosting subscription and for 2 years after your last renewal or contact
• Financial records: we are required by law to retain invoice and payment records for 6 years

5. Who we share your data with

We do not sell or share your personal data with third parties for marketing purposes. Your data may be processed by the following service providers as part of our operations:

• Website and email hosting — our hosting provider stores website data and email communications on secure UK-based servers
• Virtual tour hosting platform — our tours are hosted on a secure third-party platform. Tour metadata including venue name and website URL may be stored on their servers. Their own privacy policy governs how they process this data.
• Google — we use Google Analytics for website analytics and Google Street View for tour publication. See google.com/privacy for Google’s privacy policy.
• Contact form processor — form submissions are stored temporarily by our website platform before being delivered to our email inbox.

All service providers are required to process your data securely and in accordance with applicable data protection law.

6. Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it
• Right to restrict processing — you can ask us to limit how we use your data
• Right to withdraw consent — you can withdraw your consent at any time by contacting us
• Right to complain — you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at hello@venvista.co.uk. We will respond within 30 days.

7. Data security

We take reasonable steps to protect your personal data from unauthorised access, loss or disclosure. Our website uses HTTPS encryption and our email is hosted on secure UK-based servers.

No method of transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us.

8. Cookies

Our website uses the following cookies:

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — Google Analytics cookies that help us understand how visitors use the site. These are only set with your consent via our cookie banner.

You can manage or withdraw cookie consent at any time using the cookie settings link in our website footer.

9. Changes to this policy

We may update this privacy policy from time to time. The current version will always be available at venvista.co.uk/privacy-policy. We will notify existing clients of any significant changes by email.

10. Contact

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: hello@venvista.co.uk
• Website: venvista.co.uk